After Care
Here is a sample script that can be used in an After Care scenario:
1 day after Family Care appointment - Family Care Director
Dear ,
Thank you for coming in and seeing me the other day. I hope that you found our meeting helpful. I just wanted to let you know that if you have any other questions, I and together with the staff at ABC Family Funeral Home are always hear to help.
Yours truly,
“Family Care Director”
30 days after 1st appointment - from owner / manager
Dear ,
I wanted to personally express my condolences to you and your family. We at ABC Family Funeral Home strive to help families honor the lives of their loved ones.
I hope that the services that we provided met and exceeded your expectations. If there is anything that we can do to further the services that we provided you, please do not hesitate to contact us.
Thank you for entrusting ABC Funeral Home during your time of need.
Mindful of your loss,
“Funeral Home Owner / Manager”
90 days after 1st appointment
Dear,
I wanted to send a quick note. Sometimes it can be difficult after the first few months as family and friends get back into their routines.
We have helpful resources at the funeral home or on our website at www.youfuneralchapel.com should you want additional information on bereavement or have questions on the benefits of prearranging funerals.
Quite simply, I wanted you to know that I was thinking about you and to let you know that we are still here to serve you.
Yours truly,
“Family Care Director”
200 days after 1st appointment
Dear,
I just wanted to let you know that I was thinking about you and I hope that you are doing O.K.
As someone who recently experienced death of someone you love, you have a firsthand understanding of the many decision and details that are part of every funeral, which can be very overwhelming. If you are considering making your own arrangements ahead of time to relieve this emotional strain from your family, we are here to help.
Our funeral home specializes in prearranging and personalizing funerals so it will be a celebration of life and make it more meaningful for those left behind. I’ll be happy to sit down with you and answer any questions or concerns. Also, if you are still in need of any follow up items from the service a few months ago, please do not hesitate to call, we are here to help.
Yours truly,
“Family Care Director”
330 days after 1st appointment
Dear ,
I wanted to let you know that I was thinking of you. Approaching the year anniversary of a loved one’s death, families have faced various with changes during this past year.
Even with these changes, it is important to remember the people who touched our lives - and honor theirs. We have some suggestions on our website and at our office for families if they are planning any gatherings of remembrance. Please let us know if we can provide you with anything.
Once again, thank you for entrusting ABC Funeral Home during your time of need.
Sincerely,
“Funeral Home Owner / Manager”